Refund & Cancellation Policy

Last updated: 28 September 2026

We want you to be happy with what you buy. Because our products are digital and can be copied, refunds follow the rules below.

Plugins and ready-made themes: 30-day money-back guarantee

If you are not satisfied, ask for a refund within 30 days of your first purchase — no questions asked.
After the refund your licence key is deactivated and you must delete the product from your websites.
Licence renewals, extended support and repeat purchases after a refund are not covered by the guarantee.

Custom themes

Before we start working (from payment until we confirm the start by email): you can cancel and get a full refund.
After work has started: a custom theme is made only for you, so it cannot be returned. At checkout you agree that the work starts right away and that your right of withdrawal ends when it starts (see below).
Not as described: if the delivered theme does not match what you ordered in the configurator and we cannot fix it within the two revision rounds, you get a full refund.
Late delivery: if we deliver more than 3 working days after the promised date (and we were not waiting for your access or files), you can cancel and get a full refund.
Installation and extended support that were not provided are always refunded.

Right of withdrawal (consumers)

Consumers in the EU normally have 14 days to withdraw from an online purchase. For digital content and services made to your specifications this right ends when delivery or work starts with your prior express consent and your acknowledgement that you lose the right of withdrawal. We ask for this consent with a checkbox at checkout. Until then you can withdraw by writing to info@geteasysoft.com.

How to ask for a refund

Write to info@geteasysoft.com with your order number and the reason. We answer within one business day and refund to the original payment method within 7 days after approval. Your invoice is corrected with a credit note.